Terms of service
OVERVIEW
Welcome to HayatOrganic.com!
The terms "we", "us" and "our" refer to HayatOrganic.com, operated by Hayat Organic for Foodstuff Retail Co., located at Rakan Tower, 3rd Floor, Fahad Al-Salem Street, Al-Qibla, Kuwait City, Kuwait.
HayatOrganic.com operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). HayatOrganic.com is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (www.hayat-organic.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings. We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be the same as depicted in our online store. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. HayatOrganic.com reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until HayatOrganic.com confirms acceptance and processes your payment. Your purchases are subject to return or exchange solely in accordance with our Refund Policy (www.hayat-organic.com/policies/refund-policy). You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. You agree to provide current, complete and accurate purchase and payment information for all purchases. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by HayatOrganic.com, its affiliates or licensors and are protected under applicable Kuwaiti and international intellectual property laws, including Kuwait Law No. 64 of 1999 on Intellectual Property Rights. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent.
SECTION 7 - OPTIONAL TOOLS You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 - THIRD-PARTY LINKS The Services may contain hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access third-party sites, you do so at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY HayatOrganic.com is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with HayatOrganic.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and HayatOrganic.com, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with HayatOrganic.com.
SECTION 10 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy (www.hayat-organic.com/policies/privacy-policy), and certain personal information may be subject to Shopify's Privacy Policy (https://www.shopify.com/legal/privacy/app-users). By using the Services, you acknowledge that you have read these privacy policies.
SECTION 11 - GOVERNING LAW These Terms of Service are governed by and construed in accordance with the laws of the State of Kuwait. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kuwait.
SECTION 12 - CONTACT Hayat Organic for Foodstuff Retail Co. Rakan Tower, 3rd Floor, Fahad Al-Salem Street, Al-Qibla, Kuwait City, Kuwait
Email: info@hayat-organic.com
WhatsApp: +965 6555 6749
Business Hours: Saturday–Thursday, 9:00 AM – 6:00 PM (Kuwait Time)