Privacy policy

Hayat Organic for Foodstuff Retail Co. ("we," "us," or "our") operates the website www.hayat-organic.com (the "Website"). This Privacy Policy explains how we collect, use, protect, store, and disclose your personal information in compliance with:

Kuwait Law No. 20 of 2014 on Electronic Transactions
Personal Data Protection Regulation No. 42 of 2021
Communications and Information Technology Regulatory Authority (CITRA) guidelines
General data protection principles

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

Account Information

Full name, email address, phone number, date of birth (optional)

Billing & Shipping Information

Delivery address (block, street, building, floor, apartment), city, governorate, country, postal code, alternative contact number

Payment Information

Credit or debit card details (processed securely via a PCI-DSS compliant payment gateway), selected payment method, transaction history, billing address
Important: We do not store full payment card details on our servers.

Order Information

Products purchased, order history and values, shipping preferences, special delivery instructions

Communication Information

Messages via contact forms, customer service inquiries, email correspondence, WhatsApp messages, reviews and feedback

Optional Information

Health goals or dietary preferences (provided voluntarily), product interests, marketing preferences, newsletter subscription status

1.2 Information Collected Automatically

Device & Technical Information

IP address, browser type and version, device type, operating system, screen resolution, language settings

Usage Information

Pages visited and time spent, referral sources, click behavior, search terms, products viewed or added to cart, purchase activity

Cookies & Tracking Technologies

Essential cookies (site functionality), persistent cookies (preferences), analytics cookies (site usage), marketing cookies (relevant ads, with consent), security cookies (fraud prevention)
See Section 10 for our full Cookie Policy.

Location Data

Approximate location based on IP address, GPS location (only if permission granted on mobile), delivery area classification

1.3 Information from Third Parties

We may receive limited information from payment service providers, shipping partners, social media platforms (if you interact with our content), marketing partners, and fraud prevention services.

2. How We Use Your Information

Order Processing & Delivery: Process and fulfill orders, arrange shipping, send confirmations and tracking, manage returns and refunds, verify payments and prevent fraud.

Customer Support: Respond to inquiries, communicate order status, handle complaints and disputes, request reviews and feedback.

Marketing & Communications (With Consent): Send promotional messages and offers, share product launches, provide personalized recommendations, share wellness tips and educational content. You may opt out at any time by clicking the unsubscribe link in any email or by contacting info@hayat-organic.com.

Website Improvement & Analytics: Monitor and improve Website performance, analyze customer behavior, optimize functionality and design, test new features.

Legal, Security & Business Operations: Comply with legal obligations, respond to lawful government requests, prevent fraud and abuse, protect our legal rights, maintain accurate business and financial records.

3. Legal Basis for Processing

Your consent — for marketing communications and non-essential cookies
Contract fulfillment — to process and deliver your orders
Legal obligations — to comply with applicable Kuwaiti law
Legitimate business interests — for fraud prevention, analytics, and service improvement

We may share your information only with trusted parties necessary to operate our business, including:

Payment processors (Visa, MasterCard, K-Net, Apple Pay)
Shipping and logistics partners (Pack & Move, DHL Express, ARAMEX)
Technology and hosting providers (Shopify)
Marketing and analytics platforms
Customer support service providers

We do not sell, rent, or trade your personal data to third parties.

5. Data Security

We apply strong technical and organizational safeguards, including:

SSL/TLS encryption for all data in transit
Secure, PCI-DSS compliant payment gateways
Restricted system access on a need-to-know basis
Regular security monitoring and audits

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

6. Your Rights

Under Kuwait data protection regulations, you have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request data deletion (subject to legal retention requirements)
Withdraw marketing consent at any time
Request data portability
Object to certain processing activities
File complaints with the relevant regulatory authority (CITRA)

To exercise any of these rights, contact us at info@hayat-organic.com. We will respond within 30 days.

7. Data Retention

We retain personal data only as long as necessary to fulfill legal, tax, and contractual obligations, maintain accurate business records, and resolve disputes. When data is no longer required, it is securely deleted or anonymized.

8. International Data Transfers

Your data may be stored or processed outside Kuwait by our technology and hosting providers (including Shopify's global infrastructure). All international transfers are protected by appropriate contractual safeguards consistent with applicable law.

9. Children's Privacy

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at info@hayat-organic.com and we will delete it promptly.

We use cookies and similar tracking technologies to enable essential Website functionality, improve performance, provide personalized content, and support analytics and marketing (with your consent).

Types of cookies we use:

Essential cookies: Required for the Website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site.
Marketing cookies: Used to deliver relevant advertisements based on your interests.
Functional cookies: Remember your preferences such as language and region.

Managing your cookie preferences: You can accept or decline non-essential cookies at any time by adjusting your browser settings. To withdraw consent to analytics or marketing cookies specifically, contact us at info@hayat-organic.com and we will update your preferences. Disabling certain cookies may affect Website functionality. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page.

Contact Us

Email: info@hayat-organic.com WhatsApp: +965 6555 6749 Business Hours: Saturday–Thursday, 9:00 AM – 6:00 PM (Kuwait Time)

Hayat Organic for Foodstuff Retail Co. Rakan Tower, 3rd Floor, Fahad Al-Salem Street, Al-Qibla Kuwait City, Kuwait

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