{"id":26239,"date":"2025-10-23T19:36:57","date_gmt":"2025-10-23T16:36:57","guid":{"rendered":"https:\/\/hayat-organic.tanglebuildkw.com\/?page_id=26239"},"modified":"2026-01-13T16:26:32","modified_gmt":"2026-01-13T13:26:32","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/hayat-organic.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"26239\" class=\"elementor elementor-26239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7b6f8d70 e-flex e-con-boxed e-con e-parent\" data-id=\"7b6f8d70\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684c8914 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"684c8914\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-684c8914{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c2d7f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c0c2d7f\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last Updated: December 22, 2025<\/p><p>At Hayat Organic (<a href=\"http:\/\/www.hayat-organic.com\/\"><u>www.hayat-organic.com<\/u><\/a>), your satisfaction is our priority. This Return &amp; Refund Policy is prepared in accordance with Kuwait Consumer Protection Law No. 39 of 2014 and the regulations of the Ministry of Commerce and Industry.<\/p><h2>1. Return Eligibility<\/h2><h3>Products Eligible for Return<\/h3><p>We accept returns under the following circumstances:<\/p><h3>\u2705 Defective or Damaged Products<\/h3><ul><li>Manufacturing defects<\/li><li>Damage during shipping<\/li><li>Broken, leaking, or compromised containers upon delivery<\/li><li>Packaging that is opened or tampered with (not caused by the customer)<\/li><\/ul><h3>\u2705 Incorrect Orders<\/h3><ul><li>Wrong product delivered<\/li><li>Incorrect quantity<\/li><li>Incorrect size, flavor, or variant<\/li><li>Missing items from the order<\/li><\/ul><h3>\u2705 Quality Issues<\/h3><ul><li>Expired or near-expiry products (less than 2 months remaining)<\/li><li>Products that do not match the website description<\/li><li>Unusual smell, taste, or appearance<\/li><li>Spoiled or contaminated products<\/li><\/ul><h3>\u2705 Unopened Products<\/h3><ul><li>Change of mind (within 14 days, unopened only)<\/li><li>Product no longer needed (must be unused and in original condition)<\/li><\/ul><h2>2. Return Time Frame<\/h2><p>\u23f0 14-Day Return Window<\/p><p>You may request a return within 14 calendar days from the delivery date.<\/p><p>\ud83d\udea8 Immediate Notification Required<\/p><p>For defective, damaged, or incorrect items:<\/p><ul><li>Contact us within 24\u201348 hours of delivery<\/li><li>Email: info@hayat-organic.com<\/li><li>WhatsApp: +965 6555 6749<\/li><\/ul><p>Requests submitted after 14 days will be reviewed individually and may not be accepted.<\/p><h2>3. Non-Returnable Items<\/h2><p>\u274c We do not accept returns for:<\/p><ul><li>Opened or used products (unless defective)<\/li><li>Products without original packaging or labels<\/li><li>Items damaged due to misuse or improper storage<\/li><li>Clearance or final-sale items marked \u201cNon-Returnable\u201d<\/li><li>Promotional items marked \u201cNo Returns\u201d<\/li><li>Products with removed or tampered safety seals (unless defective)<\/li><li>Customized or personalized orders<\/li><\/ul><p>Exception: Defective products may be returned even if opened for inspection.<\/p><h2>4. How to Request a Return<\/h2><h3>Step 1: Contact Us<\/h3><p>\ud83d\udce7 Email: info@hayat-organic.com<br \/>\ud83d\udcf1 WhatsApp: +965 6555 6749<br \/>\u23f0 Business Hours: Saturday\u2013Thursday, 9:00 AM \u2013 6:00 PM<\/p><h3>Step 2: Provide Required Details<\/h3><p>Please include:<\/p><ul><li>Order number (e.g., #HO-12345)<\/li><li>Product name and quantity<\/li><li>Reason for return (clear description)<\/li><li>Photos (for damaged or defective items), including:<ul><li>Product defect<\/li><li>Packaging condition<\/li><li>Expiry date (if applicable)<\/li><li>Original invoice or receipt<\/li><\/ul><\/li><\/ul><h3>Step 3: Return Approval<\/h3><p>Your request will be reviewed within 1\u20132 business days. We will notify you of:<\/p><ul><li>Approval or rejection<\/li><li>Return instructions<\/li><li>Shipping method<\/li><li>Estimated refund timeline<\/li><\/ul><h3>Step 4: Return Shipping<\/h3><p>Kuwait Customers<\/p><ul><li>Pickup arranged from your address<\/li><li>Scheduled within 2\u20133 business days after approval<\/li><li>Free return shipping if the issue is our fault<\/li><li>Customer bears shipping cost for personal-reason returns<\/li><\/ul><p>GCC Customers<\/p><ul><li>Ship using a trackable courier to our Kuwait address<\/li><li>Return shipping reimbursed if the error is ours<\/li><li>Shipping receipt must be retained<\/li><\/ul><p>Return Address<br \/>Hayat Organic for Foodstuff Retail Co.<br \/>Rakan Tower, 3rd Floor<br \/>Fahad Al-Salem Street, Al-Qibla<br \/>Kuwait City, Kuwait<br \/>\ud83d\udcde +965 6555 6749<\/p><h3>Step 5: Inspection &amp; Processing<\/h3><ul><li>Inspection: 2\u20133 business days<\/li><li>Quality verification<\/li><li>Email notification of result<\/li><li>Refund initiated upon approval<\/li><\/ul><h2>5. Refund Methods &amp; Timeline<\/h2><h3>Refund Options<\/h3><p>Credit\/Debit Card &amp; Online Payments<\/p><ul><li>Refunded to the original payment method<\/li><li>Processing: 5\u20137 business days<\/li><li>Bank posting: up to 10\u201314 additional days<\/li><\/ul><p>WhatsApp Payment \/ Bank Transfer<\/p><ul><li>Refunded via bank transfer<\/li><li>Bank details required (IBAN included)<\/li><li>Processing: 7\u201310 business days<\/li><\/ul><p>Store Credit<\/p><ul><li>Issued immediately after approval<\/li><li>Valid for 12 months<\/li><li>Usable on all products<\/li><\/ul><h3>Refund Amount Includes<\/h3><p>\u2714 Product price<br \/>\u2714 Original shipping fee (if return is our error)<br \/>\u2714 Applied discounts<\/p><h2>6. Exchanges<\/h2><p>Exchanges are available for:<\/p><ul><li>Defective or damaged items<\/li><li>Incorrect size, flavor, or variant<\/li><li>Alternative product (subject to availability)<\/li><\/ul><p>Exchange Shipping<\/p><ul><li>Free if due to our error<\/li><li>Shipping difference may apply for preference-based exchanges<\/li><\/ul><h2>7. Order Cancellation<\/h2><p>Orders may be cancelled free of charge before shipping.<\/p><p>For partial returns:<\/p><ul><li>Original shipping fees are not refunded<\/li><li>If the order value falls below the free-shipping threshold (30 KWD), shipping fees may be deducted<\/li><\/ul><h2>8. Inspection Upon Delivery<\/h2><p>Under Kuwait Consumer Protection Law, you may inspect your order before acceptance.<\/p><p>You may:<\/p><ul><li>Open the package in the courier\u2019s presence<\/li><li>Refuse delivery if damaged or incorrect<\/li><li>Take photos for documentation<\/li><li>Avoid signing if issues are found<\/li><\/ul><h2>9. Product Warranty<\/h2><p>We guarantee that all products are:<\/p><ul><li>Authentic and original<\/li><li>Properly sealed<\/li><li>Fresh with at least 3 months shelf life<\/li><\/ul><p>Warranty Coverage<\/p><ul><li>Manufacturing defects (30 days)<\/li><li>Quality issues throughout shelf life<\/li><\/ul><p>Not covered:<\/p><ul><li>Improper storage<\/li><li>Allergic reactions<\/li><li>Dissatisfaction with results<\/li><\/ul><h2>10. Restocking Fees<\/h2><p>No restocking fees apply for:<\/p><ul><li>Defective items<\/li><li>Incorrect orders<\/li><li>Shipping errors<\/li><\/ul><p>A 10% restocking fee (max 5 KWD) may apply for personal-reason returns if opened but unused.<\/p><h2>Contact Us<\/h2><p>\ud83d\udce7 info@hayat-organic.com<br \/>\ud83d\udcf1 +965 6555 6749<\/p><p>Hayat Organic reserves the right to amend this policy at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: 22 \u062f\u064a\u0633\u0645\u0628\u0631\u00a02025 \u0641\u064a \u062d\u064a\u0627\u0629 \u0623\u0648\u0631\u062c\u0627\u0646\u064a\u0643\u00a0(www.hayat-organic.com)\u060c\u00a0\u0631\u0636\u0627\u0643 \u0647\u0648 \u0623\u0648\u0644\u0648\u064a\u062a\u0646\u0627. \u062a\u0645 \u0625\u0639\u062f\u0627\u062f \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0648\u0641\u0642\u064b\u0627 \u0644\u0642\u0627\u0646\u0648\u0646 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u0643\u0648\u064a\u062a\u064a \u0631\u0642\u0645 39<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-26239","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/pages\/26239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/comments?post=26239"}],"version-history":[{"count":16,"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/pages\/26239\/revisions"}],"predecessor-version":[{"id":27433,"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/pages\/26239\/revisions\/27433"}],"wp:attachment":[{"href":"https:\/\/hayat-organic.com\/en\/wp-json\/wp\/v2\/media?parent=26239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}