Last Updated: December 22, 2025

Hayat Organic (“we,” “us,” “our,” or “Hayat Organic”) operates the website www.hayat-organic.com (the “Website” or “Store”). This Privacy Policy explains how we collect, use, protect, store, and disclose your personal information in compliance with:

Kuwait Law No. 20 of 2014 on Electronic Transactions
Personal Data Protection Regulation No. 42 of 2021
Communications and Information Technology Regulatory Authority (CITRA) guidelines
General data protection principles

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you use our Website, place an order, or contact us, we may collect the following information:

Account Information

Full name
Email address
Phone number
Date of birth (optional)

Billing & Shipping Information

Delivery address (block, street, building, floor, apartment)
City, governorate, and country
Postal code (if applicable)
Alternative contact number

Payment Information

Credit or debit card details (processed securely via a payment gateway)
Selected payment method
Transaction history
Billing address

Important: We do not store full payment card details on our servers.

Order Information

Products purchased
Order history and order values
Shipping preferences
Special delivery instructions

Communication Information

Messages submitted through contact forms
Customer service inquiries
Email correspondence
WhatsApp messages
Reviews and feedback

Optional Information

Health goals or dietary preferences
Product interests
Marketing preferences
Newsletter subscription status

1.2 Information Collected Automatically

Device & Technical Information

IP address
Browser type and version
Device type (mobile, tablet, desktop)
Operating system
Screen resolution
Language settings

Usage Information

Pages visited and time spent
Referral sources
Click behavior and browsing patterns
Search terms used on our Website
Products viewed or added to cart
Purchase completion activity

Cookies & Tracking Technologies

Session cookies
Persistent cookies
Analytics cookies
Functional cookies
Marketing cookies
Security cookies

(See Section 10 for our detailed Cookie Policy.)

Location Data

Approximate location based on IP address
GPS location (only if permission is granted on mobile devices)
Delivery area classification

1.3 Information from Third Parties

We may receive limited information from:

Payment service providers (transaction confirmations)
Shipping partners (delivery status updates)
Social media platforms (if you interact with our content)
Marketing partners (campaign analytics)
Fraud prevention and security services

2. How We Use Your Information

We use your information for the following purposes:

Order Processing & Delivery

Process and fulfill orders
Arrange shipping and delivery
Send order confirmations and updates
Provide tracking information
Manage returns, refunds, and exchanges
Verify payments and prevent fraud

Customer Support

Respond to inquiries and support requests
Communicate order status changes
Handle complaints or disputes
Request reviews and feedback

Marketing & Communications (With Consent)

Send promotional messages and offers
Share product launches and announcements
Provide personalized recommendations
Deliver special occasion or birthday offers
Share wellness tips and educational content

You may opt out at any time via email links or by contacting info@hayat-organic.com.

Website Improvement & Analytics

Monitor and improve Website performance
Analyze customer behavior and preferences
Optimize functionality and design
Test new features and resolve technical issues

Legal, Security & Business Operations

Comply with legal obligations
Respond to lawful government requests
Prevent fraud and abuse
Protect our legal rights
Maintain accurate business and financial records

3. Legal Basis for Processing

We process personal data based on:

Your consent
Contract fulfillment
Legal obligations
Legitimate business interests

4. Sharing of Information

We may share information only with trusted parties, including:

Payment processors
Shipping and logistics partners
Technology and hosting providers
Marketing and analytics platforms
Customer support service providers

We do not sell, rent, or trade your personal data.

5. Data Security

We apply strong technical and organizational safeguards, including:

SSL/TLS encryption
Secure payment gateways (PCI-DSS compliant)
Restricted system access
Regular security monitoring and audits

6. Your Rights

Under Kuwait data protection regulations, you have the right to:

Access your personal data
Correct inaccurate information
Request data deletion (subject to legal requirements)
Withdraw marketing consent
Request data portability
Object to certain processing activities
File complaints with regulatory authorities

Requests can be submitted to info@hayat-organic.com.

7. Data Retention

We retain personal data only as long as necessary to:

Fulfill legal, tax, and contractual obligations
Maintain accurate business records
Resolve disputes and enforce agreements

8. International Data Transfers

Your data may be stored or processed outside Kuwait using secure cloud providers.
All transfers are protected by appropriate safeguards and legal agreements.

9. Children’s Privacy

Our Website is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

10. Cookie Policy

We use cookies to:

Enable Website functionality
Improve performance
Provide personalized experiences
Support analytics and marketing (with consent)

You can manage cookies through your browser settings at any time.

Contact Us

📧 Email: info@hayat-organic.com
📱 WhatsApp: +965 6555 6749

Hayat Organic
Rakan Tower, 3rd Floor
Al-Qibla, Kuwait

We reserve the right to update this Privacy Policy at any time.